Quarterly Publication
Oil and Gas Economics and Management
The Identification of the Frontline Employees Cognitive Appraisal in the Face of the Customers Aggression in Oil Industries Business Management (Case Study: Iran Petroleum Products Distribution Company - Tehran region)

Hamid Alizadeh; Kambiz Heidarzadeh; Mohsen Khounsiavash; Rouhollah Zaboli

Volume 7, Issue 1 , January 2023, , Pages 27-48

https://doi.org/10.22050/pbr.2022.315282.1240

Abstract
  One of the main strategies in oil industries management is the evaluation of the relationships between the customers and employees. To do so, the interpretive paradigm, the qualitative approach, and the Grounded Theory Approach have been used. As for the qualitative approach, snowball sampling has been ...  Read More