Oil and Gas Economics and Management
Hamid Alizadeh; Kambiz Heidarzadeh; Mohsen Khounsiavash; Rouhollah Zaboli
Abstract
One of the main strategies in oil industries management is the evaluation of the relationships between the customers and employees. To do so, the interpretive paradigm, the qualitative approach, and the Grounded Theory Approach have been used. As for the qualitative approach, snowball sampling has been ...
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One of the main strategies in oil industries management is the evaluation of the relationships between the customers and employees. To do so, the interpretive paradigm, the qualitative approach, and the Grounded Theory Approach have been used. As for the qualitative approach, snowball sampling has been used, and the latent content analysis technique has been used to analyze the in-depth reviews, helping to code and identify the employees’ cognitive appraisal indices. Also, as for the quantitative approach, simple random sampling was used, with a structural equation model used for data analysis. The results and findings of the study indicate that the top managers in Iran Petroleum Products Distribution Company, especially those in the Human Resource Development, Commercial, and Research & Technology sections, can use the model extracted in the current study as well as the suggestions provided, to pay more attention to the mental health of the Frontlie Employees (FLEs). They can also use the results to know how the employees deal with the customers’ aggression and abuse. Hence, the current study can be useful for the oil industries researchers.
Oil and Gas Economics and Management
Zahra Mahdavi Sabet; Mohammad ali Abdolvand; Kambiz Heidarzadeh; Mohsen Khounsiavash
Abstract
Organizations enter international competitive markets because of different motivations such as gaining international fame, long-term growth, increasing profitability, taking advantage of economies of scale, maturing domestic market, the intensity of competition in a domestic market, governmental rules ...
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Organizations enter international competitive markets because of different motivations such as gaining international fame, long-term growth, increasing profitability, taking advantage of economies of scale, maturing domestic market, the intensity of competition in a domestic market, governmental rules and regulations. However, all of the companies aim to export performance improvement. According to the oil industry situation in Iran’s vision, the 4th paragraph of general energy policies and, not having a comprehensive model of Iran’s oil products’ export performance, this research could improve and develop this industry in international markets. This research method is phenomenology, and statistical society includes export and marketing managers and experts in the oil industry. Non-probability sampling and snowball sampling methods were used in this research. A semi-structured depth interview was used to gather information for this qualitative research, and seven in-depth interviews were done regarding the saturated rule. Structure, internal, interpretive, and descriptive validity were used for the validation. For surveying reliability, revision while coding and surveying by another informed person was employed to ensure correct coding. After open, axial, selective coding, and using ATLAS.ti qualitative software, suggested antecedents of Iranian oil products’ export performance include market orientation, company resources, marketing mix, and macro environment. The items of Iranian oil products’ export performance include financial performance, customer satisfaction, and customer retention. Most previous studies have focused on positivism and quantitative research methodology, while we used the qualitative method